applied ai June 24, 2026 5 min read
Keep your hands on the dials: applied AI for the high-touch services agency
In a people business, the relationship is the product — and that is exactly what teams fear automating away. The way through is not to replace judgment but to industrialize everything around it, so your best people spend their hours where being human actually pays.
How a relationship-driven services agency can apply AI to the repetitive work surrounding client judgment — without letting software touch the relationship itself.
Keith Pattison
Founder, Black Flag Design